I’m a versatile CX professional with 15+ years of experience in driving Customer organisational transformation.

I’m a dedicated lifelong learner with a passion for trust & safety, community, and the intersection between technology and the human experience.

I help companies and leaders build impactful CX functions and Voice of Customer programs. Additionally, I specialise in designing efficient support operations, leading to cost savings and a more specialised workforce.

My objective is to partner with people-first organisations, purpose-driven leaders, and companies that create meaningful products and services.